Refund policy
Catalog pieces can be returned for a refund minus shipping and a 10% restocking fee, or for full store credit—whichever you prefer.
To initiate a return, contact us at hello@folles.com within 7 days of receiving your order. Approved returns must be shipped back within 7 business days of receiving your return label and must include the original packaging and certificate. Once we receive your return in its original condition, please allow 3–5 business days for processing.
In your email, please include the following information:
—Full Name used on the order)
—Order Number
—Item(s) Being Returned
—Reason for Return
—Preferred Resolution (r to original payment method or store credit)
We’re happy to offer exchanges for catalog pieces. Exchanges follow the same guidelines as returns. We recommend choosing store credit as your refund option—once we receive your return, your credit will be issued immediately and can be used toward any item on the site.
Final Sale Items
Some items are not eligible for return, including:
— Pieces with custom stones gemstone pieces)
— Pieces in custom or non-standard sizes
— Personalized or engraved pieces
— One of one designs
— Scratched or visibly worn jewelry